Available Career Opportunities
IT INFRASTRUCTURE SPECIALIST
The IT Infrastructure Specialist provides technical support and maintenance for IT systems. This includes servers, networks, operating systems, and storage systems that support ArkansasIDEAS, the statewide professional development resource for K-12 educators. This grant-funded position is dedicated to ensuring the reliability, security, and availability of technology services that enable educators to meet licensure requirements, pursue professional growth, and improve student outcomes. Working as part of a small, highly skilled technology team, the IT Infrastructure Specialist assists with system administration, troubleshooting, automation efforts, and infrastructure improvements to support uninterrupted access to critical educational content.
Primary Responsibilities
Monitor and report on the performance of information technology infrastructure systems, including servers and networks. Assist in troubleshooting and resolving basic technical issues to minimize downtime. Support the implementation of upgrades, patches, and backups under supervision. Document system configurations, processes, and resolutions for internal records. Collaborate with team members on infrastructure-related projects and initiatives. Learn and apply security protocols to protect systems and data. Provide basic technical support to end-users and escalate complex issues to senior infrastructure support personnel. Stay informed about emerging technologies and best practices in IT infrastructure.
Knowledge and Skills
Strong willingness to learn and adapt to new technologies and responsibilities. Basic analytical and problem-solving skills. Good organizational and documentation skills. Attention to detail and ability to follow instructions accurately.
Minimum Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Basic understanding of networking concepts, operating systems, and system hardware.
- Familiarity with common tools such as troubleshooting software, ticketing systems, or diagnostic utilities.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Benefits
- Health: Medical, Dental and Vision plans available for staff and family
- Eleven paid holidays per year, including birthday
- 12 to 22.5 days of vacation per year depending on years of service
- 8 hours Sick Leave per month
- Retirement Benefits: Vesting in a defined-benefit retirement annuity plan funded by a 7.00% employee salary contribution (mandatory) and a 15.00% contribution from the State of Arkansas. Employees can also contribute to an optional 457b plan at a minimum pretax contribution rate of 3%.
- Basic Life Insurance up to $10,000
- Eligible for the Federal Student Loan Forgiveness Program
Salary offered commensurate with experience.
AA/EEO/ADA Employer
Benefits
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Retirement
Arkansas Teacher Retirement System
A contributory/non-contributory retirement plan for public employees. Arkansas PBS contributes 15 percent to both contributory/non-contributory plans. All new employees are enrolled in the contributory plan which requires a 7 percent employee contribution. Eligibility: Regular, full-time state employees and part-time state employees who have worked in excess of 1,040 hours. Learn More »
Arkansas Diamond Plan
An optional 3 percent pre-taxed earning (457 Deferred Compensation Plan). Employee-only contribution. Eligibility: Regular full-time state employees. Learn More »
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Insurance
Health Insurance
Eligible state employees may choose one of three provided insurance plans. Cost of health insurance coverage is shared between employer and employee; premiums are deducted from bi-weekly pay. Eligibility: New hire state employees on the 1st day of the month after 30 days initial employment.
Arkansas PBS Foundation employees are enrolled in a group health plan. Cost of health insurance coverage is shared between the employer and employee; premiums are deducted from bi-weekly pay. Eligibility: New hire Arkansas PBS Foundation employees on the 1st day of the month after 90 days initial employment.
Arkansas Cafeteria Plan (ARCAP)
A tax-free method to pay for eligible benefits such as: Dependent and elder care expenses (up to $5,000 per year), out of pocket medical expenses (up to $4,000 per year), and group health and life insurance premiums. Eligibility: Regular, full-time state employees.
Section 125 Cafeteria Plan
A tax-free method to pay for eligible benefits such as: Dependent and elder care expenses (up to maximum allowable), out of pocket medical expenses (up to maximum allowable), and group health and life insurance premiums. Eligibility: Regular, full-time Arkansas PBS Foundation employees.
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Paid Time Off
Annual Leave
Annual leave accruals begin on the first full month of employment. Accrual increases are based on continuous years of service. Unused annual leave time will carry over to the next year provided the 30 day maximum is not exceeded. Eligibility: All regular, full-time employees. Job share employees accrue leave time on a pro-rated basis. Extra help employees are not eligible for annual leave.
Years of Employment Monthly Annually 0 - 3 years 1 day 12 days 4 - 5 years 1 day 2 hours 15 days 6 - 12 years 1 day 4 hours 18 days 13 - 20 years 1 day 6 hours 21 days More than 20 years 1 day 7 hours 22.5 days Paid Holidays
Eleven paid holidays per year, including employee's birthday. Eligibility: All regular, full-time and extra help employees are eligible to receive holiday pay if they are in pay status on their last scheduled work day before the holiday and at least one hour on the first scheduled work day after the holiday. Employees who work less than full-time may take the holiday at a rate proportionately equal to their time worked.
- New Years Day
- Martin Luther King Jr.
- George Washington's Birthday / Daisy Gatson Bates Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- Employee Birthday
Sick Leave
All regular, full-time employees earn 12 days of paid sick time per year (8 hours per month). Unused sick leave will carry over to the next year provided the 120-day maximum is not exceeded. Eligibility: All regular, full-time employees. Job share employees receive leave time on a pro-rated basis. Extra help employees are not eligible for leave.
Other Paid Time Off
Jury Duty: Employees who miss work while performing jury duty will receive normal and full compensation.
Maternity Leave: Eligible female employees can take up to 4 weeks of paid leave after the birth of the employee's child or placement of an adoptive child in the employee's home. Paid maternity leave will run concurrently with Family Medical Leave. Eligible male employees can take FMLA after the birth or placement of a son or daughter or to bond with a newborn or newly placed son or daughter.
Military Leave is granted at the rate of 15 days per calendar year, plus necessary travel time for annual training purposes. Up to 15 military leave days may be carried over to the succeeding year for a maximum of 30 military leave days for that calendar year. Eligibility: All employees who are members of the National Guard or any other of the reserve branches of the U.S. Armed Forces.
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Employee Assistance Program
Employee Assistance Program
A program that provides counseling, information and referral service to community resources for employees. Eligibility: All regular, full-time State and Arkansas PBS Foundation employees.
Careers at Arkansas PBS
Arkansas PBS offers a variety of career opportunities in Production, Engineering, Marketing and Audience Engagement, Education, Finance and Administration, Operations, Information Technology, Programming, and Development/Fundraising.
Equal Opportunity Employer
Arkansas PBS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Community Representation
Arkansas PBS is committed to creating a working environment that values, respects, and utilizes the contribution of our staff from diverse backgrounds and experiences. Learn More »