IT INFRASTRUCTURE SPECIALIST

The IT Infrastructure Specialist provides technical support and maintenance for IT systems. This includes servers, networks, operating systems, and storage systems that support ArkansasIDEAS, the statewide professional development resource for K-12 educators. This grant-funded position is dedicated to ensuring the reliability, security, and availability of technology services that enable educators to meet licensure requirements, pursue professional growth, and improve student outcomes. Working as part of a small, highly skilled technology team, the IT Infrastructure Specialist assists with system administration, troubleshooting, automation efforts, and infrastructure improvements to support uninterrupted access to critical educational content.

Primary Responsibilities

Monitor and report on the performance of information technology infrastructure systems, including servers and networks. Assist in troubleshooting and resolving basic technical issues to minimize downtime. Support the implementation of upgrades, patches, and backups under supervision. Document system configurations, processes, and resolutions for internal records. Collaborate with team members on infrastructure-related projects and initiatives. Learn and apply security protocols to protect systems and data. Provide basic technical support to end-users and escalate complex issues to senior infrastructure support personnel. Stay informed about emerging technologies and best practices in IT infrastructure.

Knowledge and Skills

Strong willingness to learn and adapt to new technologies and responsibilities. Basic analytical and problem-solving skills. Good organizational and documentation skills. Attention to detail and ability to follow instructions accurately.

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Basic understanding of networking concepts, operating systems, and system hardware.
• Familiarity with common tools such as troubleshooting software, ticketing systems, or diagnostic utilities.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.